Terms and Policies

Cancellations and Changes:

Our Priority is to process orders accurately and efficiently to ensure fast delivery practices.  We require 48 hours notice for cancellations or changes to your order once your order is placed.  

Damaged Items:

It is of the highest importance that all of our products are carefully selected with the most superior and freshest products available.  If for any reason your gift arrives damaged please notify us within 48 hours of receipt and we will gladly provide a replacement on unopened merchandise.

Refunds and Exchanges:

Due to safety and health regulations, we are unable to provide refunds or exchanges on all food and chocolate products.  Refunds and Exchanges are only applicable on unopened non-perishable items. 

Privacy:

Privacy of our valued customers is of great importance to us.  You can be rest assured that we do not share any information with Third Parties and are PCI Compliant.

 Delivery Procedures:

Toronto & parts of the GTA: We offer same day delivery Monday - Sunday before 10 am.

During Peak Seasons and Holidays we require a minimum of 24 hours notice.  

 

Delivery times can vary between 10:00 am - 7:00 pm and cannot be guaranteed.

Please note if recipient is unavailable on the delivery date selected, the gift item may be left with a neighbour or at the front door as per driver's discretion.  Gifts may also be left at the reception for business addresses and at the concierge for condominiums.
If gift is undeliverable, the gift will then be sent back and further instructions will be given to the customer. 
Please note when re-attempting delivery, a new delivery charge will be incurred.

CAUTION:

*****Nuts are used on premise and products are exposed to cross contamination.*******

Sharp Skewers, plastic parts, ribbons and clear wrapping bags are used to construct our bouquets and should be kept out of reach of children and pets.  Please use caution when picking off or eating any item that is on a skewer. Ensure all skewered items are NOT given to children as it could result in injury.